Shipping policy
At ArcticSip, we aim to provide a clear and convenient delivery experience. This Shipping Policy applies to eligible orders placed through ArcticSip.store.
1. Free Worldwide Shipping
We offer free shipping worldwide.
There is no standard shipping fee charged by ArcticSip for eligible orders, regardless of the destination, unless a different arrangement is clearly disclosed before checkout.
2. Estimated Delivery Time
Our standard estimated delivery timeframe is:
7–10 days
Delivery estimates begin after an order has been successfully processed and prepared for shipment. Actual arrival times can occasionally vary depending on destination and circumstances outside our reasonable control.
3. Order Processing
After placing an order, customers should receive an order confirmation using the contact information provided during checkout.
Orders are prepared for shipment as promptly as reasonably possible. Processing may be affected by weekends, public holidays, unusually high order volumes, product availability, or verification requirements.
4. International Orders
ArcticSip ships internationally. International deliveries may be subject to customs procedures, import regulations, local taxes, duties, or other requirements imposed by the destination country.
Where such charges are imposed by local authorities and are not collected during checkout, responsibility for them will be determined according to applicable law and the terms disclosed at checkout.
5. Delivery Delays
Although our estimated delivery period is 7–10 days, occasional delays may occur because of weather conditions, carrier disruptions, customs inspections, transportation interruptions, peak shopping periods, or other events outside our reasonable control.
If your order appears significantly delayed, please contact us so that we can assist with reviewing the shipment status.
6. Incorrect Shipping Information
Customers are responsible for providing complete and accurate shipping information at checkout.
If you notice an error in your delivery address, contact us immediately at support@ArcticSip.store. We will attempt to update the information when possible, but changes cannot be guaranteed after an order has entered fulfillment or shipment.
7. Lost or Damaged Shipments
If your package is lost in transit or arrives damaged, please contact our customer support team with your order information.
For damaged deliveries, photographs of the packaging and product may be requested to help us investigate and resolve the issue.
8. Multiple Packages
Some orders containing multiple products may be shipped separately. As a result, products from the same order may arrive at different times.
Where applicable, separate shipment information may be provided.
9. Contact Us
For shipping assistance:
ArcticSip
129 Edith Dr, Toronto, ON M4R 1Z4, Canada
Email: support@ArcticSip.store
Phone: (905) 235-7112