Shipping policy

Shipping Policy

At ArcticSip.store, we understand that timely and reliable delivery is an essential part of your shopping experience. Whether you're ordering an insulated water bottle for your daily commute, a travel tumbler for your next adventure, or a smart heated bottle for work, we are committed to ensuring your order arrives safely and efficiently.

This Shipping Policy explains how we process orders, estimated delivery times, shipping methods, tracking information, customs procedures, and other important shipping details.

By placing an order with ArcticSip.store, you agree to the terms outlined below.

Order Processing

Once your order has been successfully placed, our fulfillment team begins preparing it for shipment.

Processing includes:

  • Order verification
  • Payment confirmation
  • Product quality inspection
  • Secure packaging
  • Shipping label creation
  • Carrier pickup

Most orders are processed within 1–2 business days.

Orders placed during weekends or public holidays will begin processing on the next business day.

Free Worldwide Shipping

We're proud to offer:

FREE Worldwide Shipping on every order.

No minimum purchase is required.

Regardless of your location, your order qualifies for complimentary standard shipping.

Estimated Delivery Time

After your order has been processed, the estimated delivery time is:

7–10 Business Days

Please note that delivery estimates may vary depending on:

  • Destination country
  • Customs clearance
  • Weather conditions
  • Transportation delays
  • Public holidays
  • Local carrier operations

These estimates are not guaranteed but represent our average delivery timeframe.

Shipping Destinations

We currently ship to customers worldwide.

If shipping restrictions apply to your location, you will be notified during checkout.

Order Tracking

Once your order has been shipped, you will receive a confirmation email containing your tracking information.

Tracking updates may require 24–72 hours before appearing in the carrier's system.

If you have not received tracking information within a reasonable period, please contact our support team.

Multiple Packages

For orders containing multiple products, items may occasionally ship separately.

This helps us:

  • Reduce shipping delays
  • Improve delivery efficiency
  • Ship products directly from the nearest fulfillment location

If this occurs, you may receive multiple tracking numbers.

Shipping Address

Customers are responsible for providing a complete and accurate shipping address.

Please verify:

  • Recipient name
  • Street address
  • Apartment or suite number (if applicable)
  • City
  • Province or State
  • Postal code
  • Country
  • Phone number

Incorrect or incomplete addresses may delay delivery.

Address Changes

If you need to update your shipping address, please contact us immediately.

Address changes can only be made before an order enters fulfillment.

Once shipped, address modifications may no longer be possible.

Customs & Import Duties

International shipments may be subject to:

  • Customs inspections
  • Import taxes
  • VAT
  • Government fees

These charges, if applicable, are determined by your country's customs authority and remain the responsibility of the customer.

Customs processing may occasionally extend delivery times.

Delayed Deliveries

While we work hard to deliver every package on time, delays may occasionally occur because of circumstances beyond our control, including:

  • Extreme weather
  • Customs inspections
  • Carrier delays
  • Transportation disruptions
  • National holidays
  • Public emergencies
  • High seasonal shipping volumes

We appreciate your patience should unexpected delays arise.

Lost Packages

If your tracking information indicates that your package has been lost, please contact us.

Our support team will investigate the shipment with the carrier and work toward an appropriate resolution, which may include a replacement or refund when applicable.

Damaged Shipments

If your package arrives damaged:

Please contact us within 7 days after delivery.

Include:

  • Order number
  • Photos of the damaged product
  • Photos of the packaging
  • Brief description of the issue

We will review your request promptly and provide an appropriate solution.

Incorrect Items

If you receive the wrong product, please notify us as soon as possible.

Once verified, we will arrange a replacement or issue a refund at no additional cost.

Undeliverable Packages

Packages may be returned if:

  • The shipping address is incorrect
  • Delivery attempts are unsuccessful
  • The package is refused by the recipient
  • Local regulations prevent delivery

If a package is returned, our support team will contact you to arrange reshipment or discuss available options.

Order Cancellation

Orders may be canceled before processing begins.

Once an order has entered fulfillment or has been shipped, cancellation is no longer available.

Customers may instead request a return after delivery under our Return & Refund Policy.

Sustainability

Whenever possible, ArcticSip.store uses secure and efficient packaging designed to protect products while minimizing unnecessary waste.

Our goal is to deliver products safely while supporting environmentally responsible shipping practices.

Contact Us

If you have any questions regarding shipping, please contact us.

ArcticSip.store

Address:
129 Edith Dr
Toronto, ON M4R 1Z4
Canada

Phone:
(905) 235-7112

Email:
support@ArcticSip.store

We appreciate your trust in ArcticSip.store and remain committed to delivering premium insulated drinkware quickly, safely, and reliably to customers around the world.