Contact information

Contact Information

At ArcticSip.store, we believe that exceptional customer service is just as important as exceptional products. Whether you have questions before placing an order or need assistance after your purchase, our dedicated support team is here to provide prompt, professional, and friendly service.

We are committed to making every shopping experience smooth, transparent, and enjoyable from start to finish.

Our Commitment

Customer satisfaction is at the center of everything we do.

Our team works hard to ensure that every customer receives accurate information, timely assistance, and effective solutions whenever support is needed.

Whether your inquiry is simple or complex, we are always happy to help.

Business Information

Store Name
ArcticSip.store

Business Address
129 Edith Dr
Toronto, ON M4R 1Z4
Canada

Customer Support Email
support@ArcticSip.store

Phone Number
(905) 235-7112

Customer Service Hours

Monday – Friday
9:00 AM – 6:00 PM (EST)

Saturday
10:00 AM – 4:00 PM (EST)

Sunday & Holidays
Email support available. Responses will be provided on the next business day.

How to Contact Us

The fastest way to reach us is by email.

When contacting our support team, please include:

  • Your full name
  • Order number (if applicable)
  • Email address used for the purchase
  • A clear description of your inquiry
  • Photos or videos if reporting a damaged or defective product

Providing complete information allows us to resolve your request more quickly.

We Can Help You With

Our customer service team is available to assist with:

  • Product recommendations
  • Order status and tracking
  • Shipping inquiries
  • Delivery updates
  • Returns and refunds
  • Exchanges
  • Damaged or defective products
  • Payment questions
  • Order modifications
  • Order cancellations (before processing)
  • Website assistance
  • General product information

Response Time

We aim to respond to all customer inquiries within 24 business hours.

During holidays or periods of high demand, response times may be slightly longer, but we always strive to assist you as quickly as possible.

Order Support

If your inquiry relates to an existing order, please include your order number in your message.

This helps our team locate your purchase quickly and provide faster assistance.

Shipping Assistance

If you have questions regarding:

  • Shipping status
  • Delivery estimates
  • Tracking updates
  • Shipping delays
  • Incorrect shipping information

please contact us, and we'll be happy to assist you.

Returns & Refunds

We proudly offer:

  • 30-Day Returns
  • Free Return Shipping
  • Free Worldwide Shipping

If you need to initiate a return, simply contact our customer support team, and we will guide you through the process step by step.

Product Questions

Need help choosing the right insulated bottle or travel tumbler?

Our support team can answer questions about:

  • Product features
  • Bottle sizes
  • Insulation performance
  • Materials
  • Care instructions
  • Everyday usage
  • Gift recommendations

We're here to help you find the product that best fits your lifestyle.

Customer Satisfaction

Every customer is important to us.

We continuously work to improve our products, services, and overall shopping experience based on customer feedback.

Your satisfaction and trust inspire us to keep delivering premium insulated drinkware and outstanding service.

Privacy

All customer communications are handled with care and confidentiality.

Information shared with our support team is used solely to assist with your request and is managed in accordance with our Privacy Policy.

Contact Details

ArcticSip.store

Address:
129 Edith Dr
Toronto, ON M4R 1Z4
Canada

Phone:
(905) 235-7112

Email:
support@ArcticSip.store

Thank you for choosing ArcticSip.store. We appreciate your trust and look forward to helping you enjoy a better hydration experience every day.