Refund policy
At ArcticSip, customer satisfaction is important to us. We want you to feel confident when purchasing from our store. This Return & Refund Policy explains the conditions and procedures applicable to returns and refunds for purchases made through ArcticSip.store.
1. 30-Day Return Policy
We offer free returns within 30 days of delivery.
To qualify for a standard return, your request must be submitted within 30 days from the date your order is delivered. Unless the product is defective, damaged, incorrect, or otherwise covered by applicable consumer protection laws, returned merchandise should be in substantially the same condition in which it was received and include the original components and accessories supplied with the product.
Please take reasonable care of products while they are in your possession.
2. Starting a Return
To request a return, contact:
Email: support@ArcticSip.store
Phone: (905) 235-7112
Please provide your order number, the product you wish to return, the reason for the return, and photographs where relevant, particularly for damaged, defective, or incorrect items.
Do not send a return to our business address without first contacting us and receiving return instructions. The appropriate return destination may differ depending on the product and fulfillment location.
3. Free Returns
Eligible returns initiated within the 30-day return period are provided free of charge. ArcticSip will provide appropriate return instructions after reviewing your request.
Customers should follow the return instructions supplied by our support team. Unauthorized shipping expenses or alternative return methods arranged without prior approval may not be reimbursable.
4. Damaged, Defective, or Incorrect Items
Please inspect your order after delivery. If your product arrives damaged, defective, incomplete, or different from what you ordered, contact us as soon as reasonably possible.
We may request photographs or other information to verify the issue. Once confirmed, we will provide an appropriate solution, which may include a replacement, refund, or another remedy as required by applicable law.
5. Refunds
Once an eligible return has been received and reviewed, we will notify you regarding the status of your refund.
Approved refunds will generally be issued to the original payment method used for the purchase. Processing times after a refund is issued may vary depending on your bank, card issuer, or payment provider.
6. Exchanges
If you would like a different product or variation, please contact our customer support team. Depending on availability and the circumstances, we may provide exchange instructions or recommend returning the original product and placing a new order.
7. Non-Returnable Items
Certain products may not be eligible for return where required for health, hygiene, safety, or legal reasons, particularly if they have been used or materially altered. Any applicable restriction will be communicated where relevant and will not limit rights that cannot legally be excluded.
8. Cancellations
If you need to cancel or modify an order, contact us as quickly as possible. We cannot guarantee cancellation after an order has entered processing or has been shipped.
If cancellation is no longer possible, you may request a return after receiving the order in accordance with this policy.
9. Consumer Rights
Nothing in this policy is intended to exclude or restrict any statutory consumer rights that cannot legally be waived under applicable law.
10. Contact
For return or refund assistance:
ArcticSip
129 Edith Dr, Toronto, ON M4R 1Z4, Canada
Email: support@ArcticSip.store
Phone: (905) 235-7112